Customer service platform that takes the load off your team from day one.
Your customers stop waiting in a queue: an answer straight away, at any hour, on any channel. And your team gets the repetitive off its plate to keep what genuinely needs a person.
- Your instance ready in days
- Connects to your CRM and your carrier
- Every call you take, analysed
- All your channels in one inbox
- AI agents on voice and chat, 24/7
- An AI copilot for your team
Sosmatic already had a team dedicated to listening to calls. Now it has all of them analysed, inside their own environment.
Where your operation jams
We start where the work slows down, gets hard to measure, or leaves too much value stuck in repetition.
Repeat calls eating the team
Confirmations, reminders, follow-ups and basic questions taking up people who should be solving the hard ones.
Chats that could resolve themselves
Frequent queries, first-line triage and simple tasks that don't always need a person.
The conversation split four ways
A customer calls, writes and emails. Whoever picks up sees a fragment and starts from scratch every time.
Uneven commercial follow-up
Contacts never called back, opportunities badly ranked, and conversations lost between tools.
Quality in the dark
Five per cent of calls get listened to, picked with no criteria. About the other 95 %, nothing is known.
Data nobody can use
Plenty of conversation volume, little visibility, and decisions made without context.
How it works
No six-month project, and no swapping out the tools your team already uses.
We connect your channels
Your numbers and your carrier, your WhatsApp Business, your mailbox and your website chat. It all lands in the same inbox, ordered by person.
You set up your AI agents
Instructions in your own words, your documentation, your step-by-step procedures, and the permissions you decide: what they may look up, and what they may touch in your systems.
They handle, they hand over, and it all gets measured
They resolve what's in their brief. What isn't, they pass to your team with the summary already written. And every conversation ends up transcribed, scored and counted in your reports.
Every channel in one app
Your team stops jumping between four windows. Everything a customer says arrives in the same place, ordered by person, and from there it works against the systems you already use.
- WhatsApp Business
- Phone
- Web chat
- Your CRM
- Your helpdesk
- Your calendar
Instagram, Facebook, TikTok, Telegram and more: very soon.
One system, six pieces that fit
Not separate products sharing a menu bar: they share the inbox, the queue, the supervisor and the report.
Your customers' data, treated as such
Every organisation is isolated in the database engine, not by a check somebody could forget to write. Each one gets its own phone system, not a shared space.
Isolation enforced by the engine
Every table holding customer data carries its organisation inside it, and the engine enforces that on every read and every write. It doesn't depend on a developer remembering.
Your phone system is yours
There's no shared voice server where one bad setting leaves a customer hearing another.
We never copy your records
Queries to your systems happen in the moment and are then forgotten. We keep no mirror of your data.
You decide how long it's kept
Retention is configurable per organisation, and recording consent is stored as a legal basis. Deletion runs on its own.
Real people
Your agents see the whole context. Your customers notice.
The AI takes the repetition. What reaches a person reaches them with the full thread in view, the summary written and the next step suggested. Nobody starts a conversation cold.
- The whole thread in view
- Summary written when they hang up
- Next step suggested
Marta · Support«And what if the unit is already out of warranty?»
Out of warranty there's a repair with a free quote first. Offer that before talking about price.
One customer, told in full
We'd rather explain one customer with a name and a scope than show six logos that mean nothing.
Technical supportTheir quality team already listened to calls one by one. Now it has 100% of the volume analysed in front of it — procedure, documentation and follow-up included — with the processing running inside their own environment.
Product, engineering and operations in the same room
We work with contact centres and BPOs moving thousands of conversations a day. We understand an operation in the first meeting and your instance is ready in days. What you see is ours: we don't resell someone else's platform.
Two ways to start
Seats and limits fixed in every plan. No surprise usage.
Everything written: WhatsApp Business, email and web chat, with AI agents, knowledge, connections and service quality.
All of the above plus voice: the full phone system, agents that answer calls and live supervision.
While your agent is on the call, it puts the answer to what was just asked in front of them, with its source. Switched on person by person.
Every call transcribed, scored against your own quality template and rated. From 5% listened to 100% analysed.
Bought separately, and switched on over either plan.
What people ask before starting
I don't want a robot handling my customers
It isn't left to improvise: it works with your instructions, your documentation and your procedures, and hands over to a person the moment it detects anger, insistence or an explicit request. It never hangs up.
What if it makes an answer up?
Facts come from your documentation and get cited. What isn't written down, it doesn't assert: it asks or it hands over.
I already have a phone system
It connects to your carrier and your numbering. If you'd rather keep your phone system, we start with the written channels and call quality, and voice comes later.
I already have a CRM
Good. We don't want to replace it: we want your agents working inside it.
My data can't leave here
Dedicated deployment exists. Tell us the specific requirement and we'll tell you which part can run inside your environment.
We have a union agreement and a works council
AI here doesn't replace seats: it absorbs the repetitive work and gives the time back to what does need a person. Supervision stays human and everything is logged.
Tell us how your team works.
A straight conversation about your volume, your channels and where to start. No generic proposal.
- We reply within 24 hours
- 30 minutes with someone who built this
- A concrete proposal after the first session