sumgrey
Customers

Real operations, told in full

What was there before, what was put in place and what is measured now, with the scope and the period in front of you.

Case · Technical support

A quality team that already worked, with 100% of the calls in front of it.

Sosmatic runs technical support with real phone volume, and has measured quality the way it should be measured for years: people dedicated to listening to calls, one by one, against their own scorecard. That work carries on. What changed is how many calls fit underneath it.

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Sosmatic
~15,000
calls analysed in the first two months
100%
of the volume scored, against the 2-5% reviewable by hand
Own environment
the processing, inside their own house
Case · Neotelcos

Chat support for neotelcos

We have been running chat support for two Spanish neotelcos for over a year. Two products that look nothing alike, and the same split of the work: Sumgrey AI takes the day to day, and the team takes what genuinely deserves a person.

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Two Spanish neotelcos
749
conversations handled between June and September 2026
60.6%
resolved end to end by Sumgrey AI
1+ year
running their chat support
Next step

Tell us how your team works.

A straight conversation about your volume, your channels and where to start. No generic proposal.

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